Refund Policy

We want you to be happy with Premium. If it is not right for you, here is how refunds work. Premium is a one-time payment with no subscription, so there is nothing to cancel and nothing renews.

In short: if you bought a 30-day or Lifetime plan, you can ask for a full refund within 7 days of buying. If you were charged twice, or paid and did not get access, we fix it or refund you at any time.

1. The 7-day refund window

• 30-day and Lifetime plans (car, CDL and motorcycle): ask within 7 days of your purchase and we will refund the full amount.
• 7-day plans: because the plan itself lasts 7 days, these are refunded only in the situations in section 2.
• You do not need to give a reason. Just tell us which email address you used to buy.

2. Refunds at any time

• You were charged more than once for the same plan.
• You paid but Premium did not turn on, and we could not fix it.
• The charge was made without your permission. Tell us as soon as you see it.

3. Bundles

A car and motorcycle bundle is one payment. A bundle refund covers both plans together, and both turn off when it is refunded. We cannot refund only one half of a bundle.

4. What happens when you are refunded

• The money goes back to the card you paid with. Your bank usually shows it within 5 to 10 business days.
• Premium access for that purchase ends once the refund is made. Your account and free tests stay.
• If you used a reward or discount code, the refund is for the amount you actually paid.

5. What is not refunded

• Plans after the 7-day window, unless section 2 applies.
• A failed or missed test. DMVZone is a study aid and cannot promise a pass (see our Terms).
• Accounts closed for breaking the Terms, such as sharing an account or copying our questions.

6. How to ask

Email support@dmvzone.org from the address on your account, or include the email you bought with, and the plan you want refunded. We reply within a couple of business days. Please write to us before disputing the charge with your bank, because we can usually refund you faster than a dispute can.

7. Changes

We may update this policy. A change does not affect a purchase you have already made, which stays under the policy that applied when you bought it.