Pass Guarantee

We built DMVZone Premium to get you through your official written test. If you study with Premium the way described below and still do not pass, we give you your money back.

In short: buy a 30-day or Lifetime plan, finish every practice test, take the full exam simulator 5 times, then take your official test. If you fail, send us proof within 14 days for a full refund.

1. What is covered

• The 30-day and Lifetime Premium plans, for car permit, CDL or motorcycle. The 7-day plan is not covered.
• Your official written (knowledge) test for the state and product you bought.
• Purchases made on or after the date at the top of this page.

2. What you need to do

The guarantee applies when all of these are true before you take your official test:

1. You completed every practice test for your state or product, free and Premium, at least once.
2. You completed the last test, the full exam simulator, at least 5 times.
3. You practiced on at least 5 different days.
4. You took your official written test while your plan was active. For Lifetime plans, within 90 days of buying.
5. You did not pass that official test.

We check steps 1 to 3 from the record in your DMVZone account, so practice while you are logged in.

3. How to claim

• Email admin@dmvzone.org within 14 days of your failed test.
• Use, or tell us, the email you bought with.
• Attach proof that you failed: a photo or scan of the official result from your state agency. It must show your name, the test date and that you did not pass.

We reply within a couple of business days.

4. What you get

• A full refund of what you paid for that plan, sent to the card you paid with. Your bank usually shows it within 5 to 10 business days.
• Premium access for that purchase ends when the refund is made. Your account and the free tests stay.
• A car and motorcycle bundle is refunded as one payment, and both plans end.

5. What is not covered

• The 7-day plan.
• The road test, skills test, vision test or any part of licensing other than the written test.
• A test you missed, could not book, or were not allowed to take, for example because of age, documents or fees.
• Purchases where the steps in section 2 were not completed before the official test.
• More than one refund per person, or a purchase that was already refunded or disputed with your bank.
• Results we cannot confirm, or that have been altered.

6. Other refunds

Billing mistakes, such as a double charge, are always fixed. See our Refund Policy. Outside this guarantee and those mistakes, sales are final.

7. Changes

We may update or end this guarantee. A change does not affect a purchase you already made, which stays under the terms that applied when you bought it. These terms are part of our Terms & Conditions.